Return Policy

Purpose and Commitment

The Channel Press (TCP) is dedicated to providing an exceptional book-buying experience that prioritizes customer satisfaction. Our comprehensive return policy reflects our commitment to quality and transparency. We understand that sometimes a book may not meet your expectations, and we’ve designed our return process to be straightforward, fair, and customer-friendly.

Eligibility for Returns

Our return policy is carefully crafted to protect both our customers and our business. Books are eligible for return only under specific conditions that ensure the integrity of our inventory and the quality of books we resell. To be considered for return, a book must be in pristine, original condition exactly as it was received. This means the book should be completely unmarked, unread, and free from any signs of use or damage.

The return window is strictly limited to 30 calendar days from the date of delivery. We calculate this period from the original delivery date, using the postmark of the return shipment as the verification point. This timeframe allows customers ample opportunity to review their purchase while maintaining the book’s resale value. It’s important to note that partial refunds are not available, and the entire book must be returned to qualify for a full refund.

Return Process

Initiating a return requires careful attention to detail. Customers must first contact our customer service team to obtain a unique Return Merchandise Authorization (RMA) number. This can be done through multiple channels: by phone at +1 (506) 471-3958, via email at [email protected], or through our upcoming online return portal. The RMA number is crucial and must be clearly displayed on the return package.

Proper packaging is essential to ensure the book’s safe return. We recommend using the original packaging whenever possible. If this is not available, customers should use a sturdy cardboard box and wrap the book in protective bubble wrap. All original inserts and materials must be included, and care should be taken to avoid any additional stickers or tape that might damage the book.

Refund Processing

Our refund process is designed to be transparent and efficient. Once we receive the returned book, our team will conduct an initial review within three business days. Assuming the book meets all return criteria, a full refund will be processed within 5-7 business days. The refund will be issued to the original payment method, with the full book price being reimbursed. However, shipping costs remain non-refundable.

Special Circumstances

We recognize that unique situations may arise. For damaged or defective items, customers must report the issue within three days of delivery. Detailed photographic evidence is required, and we guarantee either a full refund or a replacement. In these cases, TCP will cover the return shipping costs for verified defects.

Shipping Policy

Shipping Options

Our shipping options are designed to meet diverse customer needs. Domestically, customers can choose between standard shipping (7-10 business days) and expedited shipping (3-5 business days). International customers have access to standard international shipping (14-21 business days) and express international shipping (7-14 business days).

Shipping Cost and Delivery

Shipping costs are carefully calculated based on multiple factors, including book weight, destination, and selected shipping method. These costs are transparently displayed during checkout, with no hidden fees. While we strive to provide accurate delivery estimates, we must emphasize that these are approximations and not absolute guarantees.

International and Special Considerations

For international orders, customers are responsible for import duties, local taxes, and customs clearance fees. Our shipping process includes comprehensive tracking, with detailed information emailed to customers upon shipment. We maintain a policy of signature requirement for orders exceeding $50 to ensure secure delivery.

Customer Support and Flexibility

Our dedicated support team is available Monday through Friday, 9 AM-5 PM EST, to assist with any shipping or return inquiries. We offer multiple contact channels and a commitment to resolving customer concerns promptly and professionally.

This policy represents our promise to provide a reliable, transparent, and customer-centric book purchasing experience. We continuously strive to balance customer satisfaction with the practical realities of book sales and shipping.